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These terms set out the rules that apply when you open and use a 3000taka account — covering everything from how your wallet transactions are handled to what content you can access. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on 3000taka and using any part of the platform — sports markets, casino categories, or your account wallet — you accept these terms in full. They form the entire agreement between you and us. If any part of these terms conflicts with how you expect the service to work, you should stop using the account until the question is resolved with our support team. These terms apply to every transaction you make through the wallet, including deposits and withdrawals processed via bKash, Nagad, and Rocket. When you initiate a transfer using any of these methods, the transaction is subject to both our terms and the policies of the payment provider you choose. We do not override those providers' conditions; both sets apply. Eligibility to hold an account depends on your local law and the eligible regions we operate within at any given time. We may update these terms when our service changes or when legal requirements in supported regions change. When that happens, we will update the version shown on this page. Continued use of your account after an update means you accept the revised terms. You are responsible for checking this page periodically to stay current with any changes.
These terms apply specifically to your 3000taka account and the services you access through it. They do not govern third-party platforms, payment provider apps, or any external site you reach through a link. Understanding what is and is not covered helps you know where to direct questions and disputes.
All login activity, session management, and account-level settings are governed by these terms. This includes how you open your account, change credentials, and how we may suspend or close access if a breach is detected.
Deposits and withdrawals you initiate through bKash, Nagad, or Rocket sit within the scope of these terms. Transaction records visible in your account history are the reference point for any dispute you raise with us.
Sports markets, casino game categories, and all lobby content published on 3000taka fall under these terms. This covers how content is presented and the rules that apply when you interact with it through your account.
Payment provider apps, game studios such as Bigtime Gaming, Habanero, Joker, and Microgaming, and any external links on the site operate under their own terms. We are not responsible for their policies, and these terms do not extend to those services.
These terms are not one-directional. You have specific practical options for managing your account relationship with us. Your transaction history is stored in your signed-in account area and reflects every deposit and withdrawal you have made, including those via bKash, Nagad, and Rocket. That record is the starting point whenever you need to query a payment or account action. If your account details are incorrect — name, contact information, or wallet reference — you can update them through the account settings page while logged in. Follow the fields and verification steps shown there. If a change requires identity verification, the instructions for completing that step are displayed in the same area. For questions about how these terms apply to a specific action you have taken or plan to take, our support team is reachable through the published contact routes on the site. Raise the question with as much account and transaction detail as you can provide; that speeds up the response. We do not make verbal commitments that override what is written here.
Log into your account and open the transaction history section. Every bKash, Nagad, and Rocket movement is recorded there with a timestamp and status. This is the reference document for any dispute or query you raise.
Account settings are editable from your signed-in dashboard. Follow the verification steps shown for each field. If a correction requires document upload, the account page will prompt you at that step.
If something in these terms is unclear or you want to understand how a rule applies to your specific situation, contact support through the published routes. Include your account reference and the relevant transaction or action.
For account suspensions, access issues, or disputes that are not resolved through self-service, escalate via the support channel. We aim to respond based on the queue visible at the time of your request — no SLA is stated here.
When a question about these terms cannot be resolved by reading this page, the routes below are the ones we publish. Use the channel that matches the urgency and type of your query. Always include your account reference when reaching out so we can locate your records quickly.
The live chat option is available from your signed-in account view. Use it for account access questions, transaction queries, and clarifications on how a specific term applies to an action you have taken.
For written records of a dispute or a formal question about these terms, use the email address published in the support section of the site. Attach any transaction screenshots or reference numbers that are relevant to your query.
The help centre on the site covers common account and policy questions. Check it before raising a ticket — the answer to many terms-related questions is already published there with the relevant account steps.
We store account and transaction data to manage the service you use and to handle disputes accurately. Your wallet activity — including bKash, Nagad, and Rocket transactions — is retained in line with the retention period set out in our privacy policy. Data is not shared with third parties except where required by the payment providers processing your transactions or where required by law in eligible regions.
Your login credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorised access, change your password immediately through account settings and contact support using the published routes.
We use cookies to manage your session, remember account preferences, and measure how the site performs. Cookie settings can be adjusted through your browser. Continuing to use the site with cookies enabled means you accept their use as described in our cookie policy.
Transaction and account records are kept for the period required to manage disputes and meet obligations in eligible regions. If you close your account, certain records are retained for the minimum period required before deletion can be requested.
When these terms change, the updated version is published on this page with a revision indicator. We do not send individual notifications for every change. Reviewing this page when you use the account is your responsibility under these terms.
These questions cover what we hear most from people reading the terms for the first time or after an account action. If your question is not answered here, the support routes on the previous section are the right next step.
Yes. Every deposit or withdrawal you make through bKash, Nagad, or Rocket is subject to these terms as well as the individual payment provider's own conditions. Both sets of rules apply at the same time. Your transaction record in your account is the authoritative reference for any query.
We update this page when terms change and display the revised version here. Continuing to use your account after a change is posted means you accept the updated terms. If you disagree with a change, stop using the account and contact support to discuss your options before your next session.
Eligibility depends on your local law and the eligible regions we serve at the time you register. We do not make region-by-region legal determinations on your behalf. It is your responsibility to confirm that holding and using an account is permitted under the law that applies to you.
Your full transaction history is available inside your signed-in account at any time. Open the transaction history section to see every deposit and withdrawal with its status and timestamp. If you need a formal record for a dispute, export or screenshot that section and include it when you contact support.
Raise the dispute through the live chat or email support routes published on this site. Include your account reference, the relevant transaction details, and the specific term you believe has been applied incorrectly. Written communication through email creates a record that both sides can reference throughout the process.
Game studios including Bigtime Gaming, Habanero, Joker, and Microgaming supply game content available in the lobby. Their own terms govern their software, and our terms govern your account and wallet use on 3000taka. Both apply separately; a dispute about game outcomes should reference the studio's published policies alongside ours.